All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.
Order Cut-Off Time: 11:00 am. on Every Monday and Thursday.
All order are shipped on every Tuesday and Friday.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For local free shipping: We offer free local shipping to any order spending over HKD 250.
Shipping option | Estimated delivery time | Price |
SF Express | 1 to 2 business days | $30 up |
Free SF Express | 1 to 2 business days | $0 |
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.
If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at sales@musecoffeeroaster.com with your name and order number, and we will look into it for you.
https://www.sf-express.com/hk/tc/
Refunds, returns, and exchanges
Summarize your return policy here and link out to your full return policy page if you have one.
We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at krystal@musecoffeeroaster.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at krystal@musecoffeeroaster.com.
